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Frequently Asked Questions
What is your returns policy?
If you are dissatisfied with any of our products, you have 21 days from receipt of your order to return your items.
Our full returns policy and returns form can be found here.
How much do you charge for delivery?
We Charge £10 ex VAT on Standard delivery. This is available on all orders, this includes orders in which your logo is being added.
More details on delivery can be found on our delivery pageÂ
What is your lead time for customised orders?
We aim to have your order dispatched by the initial date provided on your order confirmation. For customised orders with a new logo, we will require your approval before we proceed with production. Our artwork team will send over an initial proof via email within 24-48 hours of you placing your order. Any delay in approval may change your estimated dispatch date. We aim to deliver your products on the date originally provided, however, any delays to artwork approval or amends may change this date. If you have an urgent request, or the order is for a specific event or required on a specific date, please contact us and we will be more than happy to help you.
Still have a question?
If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.